FAQ used shoes and clothes

Helpful Information and FAQ

We receive many questions-FAQ used shoes and clothes. Here you can find some of the answers:

How much is the shipping?
-The shipping costs depend on your destination and sometimes the shipping companies change their price lists depending on the season or because of their internal regulations. Usually, the shipping and transportation costs for 1- 40ft containers are about 1 700 to 2 400€.

We arrange the shipping and transport to Valencia port and we manage all the necessary documents for our clients.
The client can choose to use our shipping services or own shipping agency.
Working a long time ago with the most reliable shipping agents in Barcelona, Valencia, and Alicante we can ensure reliable services on accessible prices.
To be sure that you will have all the necessary documents, please contact the local customs authorities and we can manage all the additional papers which you need to release the container in your country.
Those documents could be important for you in the moment when you pay custom and vat charges in your port.
When the container is loaded you will receive the main documents necessary to release the container by courier service:

-Bill of Lading.
-Original Invoice.
-Waiver(BSC) usually needed in: Angola, Benin, Cameroon, Congo,
Ivory Coast, Gabón, Guinea, Senegal, Togo.
-EUR 1.

I like to see the stock?

You always can see the stock. Before coming you have to remember to make an appointment because the store is situated in about 60km from Alicante and usually is complicated for the client to go directly from the Alicante airport.

What is the quality of the used clothes and shoes?

-The quality is the same like you see in the description and the images of the products. Generally, the Grade marks the quality. The quality is our advantage. As a result of our contacts and experience, we ensure that our clients receive the best price/quality for their orders.

How and when the buyer has to pay?

-We accept order deposits by PayPal and complete payments by bank transfer. When you like to keep your order and to be sure that we can reserve the products you import from our stores than you can deposit by PayPal and complete the bank payment for your order in the next two weeks.
-The prepayment is done when the buyer receives a Quotation or Proforma Invoice. Therefore the balance is due before shipping and the Commercial Invoice is issued from the seller.
-Please note that the Commercial Invoice is an official document and can’t be issued before entire payment.
-We can’t ship or send Final Invoice before payment clearance, but you can see the stock before.

What documents are necessary?

-After your order, you will need some specific documents to release your container to the port of destination.
Depending on the country of destination there can be different requirements.
Usually, you can release the container with:
-Bill of Lading / or copy/
-Commercial Invoice
-Packing List -Only if there are no enough details in the Invoice
It is your duty to check with the port authority and the customs if you need only a copy of the documents or the originals, also you have to check about other possible documents required depending on the country of discharge.

Future connections with the companies worked with us?
-We wish to establish a durable business connection with all our clients.

Orders from Pakistan?


ORDERS FROM PAKISTAN ARE ACCEPTED AFTER COMPLETED 100% PAYMENT. THE PAYMENTS BEFORE KEEPING THE STOCK. In these cases we confirm and keep the availability of the goods from the moment of payment till receiving the balance.

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