FAQ used shoes and clothes

Helpful Information and FAQ

We receive many questions-FAQ used shoes and clothes. Here you can find some of the answers:

How much is the shipping?
-The shipping costs depend of your destination and sometimes the shipping companies changes their price lists depending of the season or becouse of own internal regulations.Usually the shipping and transportation costs for 1- 40ft container are about 1700 to 2400€.

We arrange the shipping and transport to Valencia port and we manage all necessary documents for our clients.
The client can chose to use our shipping services or own shipping agency.
Working long time ago with the most reliable shipping agents in Barcelona,Valencia and Alicante whe can ensure reliable services on accessible prices.
To be sure that you will have all necessary documents,please contact with the local custom authorities and we can manage all additional papers which you need to release the container in your country.
Those documents could be important for you in the moment when you pay custom and vat charges in your port.
When the container is loaded you will receive the main documents necessary to release the container by courier service:

-Bill of Lading.
-Original Invoice.
-Waiver(BSC) usually needed in : Angola, Benin, Cameroon, Congo,
Ivory Coast, Gabón, Guinea, Senegal, Togo.
-EUR 1.

I like to see the stock?

You always can see the stock. Before coming you have to remember to make appointment becouse the store is situated in about 60km from Alicante and usually is complicated for the client to go directly from the Alicante airport.

What is the quality of the used clothes and shoes ?

-The quality is the same like you see in the description and the images of the products. Generally the Grade marks the quality. The quality is our advantage. As a result of our contacts and experience we ensure that our clients receive the best price/quality for their orders.

How and when the buyer have to pay ?

-We accept order deposits by PayPal and complete payments by bank transfer. When you like to keep your order and to be sure that we can reserve the products you import from our stores,than you can deposit by PayPal and complete the bank payment for your order in the next  two weeks.
-The prepayment is done when the buyer receives Quotation or Proforma Invoice. Therefore the balance is due before shipping and the Commercial Invoice is issued from the seller.
-Please note that the Commercial Invoice is an official document and can’t be issued before entyre payment.
-We can’t ship or send Final Invoice before payment clearense, but you can see the stock before.

What documents are necessary ?

-After your order you will need some specific documents to release your container to the port of destination.
Depending of the country of destination there can be different requirements.
Usually you can release the container with:
-Bill of Lading / or copy/
-Commercial Invoice
-Packing List -Only if there are no enought details in the Invoice
It is your duty to check with the port autority and the customs if you need only copy of the documents or the originals,also you have to check about other possible documents required depending of the country of discharge.

Future connections with the companies worked with us ?
-We wish to establish durable business connection with all our clients.

Orders from Pakistan ?


ORDERS FROM PAKISTAN ARE ACCEPTED AFTER COMPLETED 100% PAYMENT. THE PAYMENTIS BEFORE KEEPING THE STOCK. In this cases we confirm and keep the availability of the goods from the moment of payment till receiving the balance.

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